SHIPPING & RETURNS
We are pleased to offer complimentary ground shipping on all U.S. domestic orders. Ground and Express orders are delivered in 1-5 business days, delivery service is offered Monday-Friday. For express service, please see our rates below. At this time The Kingdom doesn't offer International shipping.
Please note: All online orders placed by 1pm PST are eligible for same day shipment. Processing times may vary during sale periods
If you are shipping within the USA, local sales tax will be charged on orders shipping to California, Florida, New York, Texas, Georgia, and Illinois.
|Ground||Free||Free||Free||3-5 Business Days|
|2nd Day||$15||Free||Free||1-3 Business Days|
|Overnight||$35||$35||Free||1 Business Day|
All purchases must be returned in their original condition (unworn with original tags attached) within 14 days for a full refund or exchange, and we promise to make the process as easy as possible. For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold. Unfortunately, the Calabasas location is not able to accept returns of merchandise purchased online.
To obtain a return shipping label, please contact us at firstname.lastname@example.org with your name and order number.
Returns shipped outside our return window, received with visible signs of wear, containing missing tags, or on final sale will be shipped back to the customer at their expense.
Once your return has been received, we will refund you via your original payment method, which can take up to 5 business days to process depending on your bank or payment provider.
You can cancel your order, for any reason, up to the moment it is processed by the boutique. Once it has been processed, you cannot cancel but you may return your order. Upon receipt of your package, we will refund your payment method in full.
Keeping Your Return in Original condition
Please try your best to maintain items in pristine condition so that we may accept your return and it may be resold to other customers. All items must be returned unworn and with their original tags attached.
Here are some additional tips:
Shoes scuff very easily on any hard surface so always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with shoes.
Swimwear & Lingerie
Try on over underwear for sanitary reasons. Do not remove protective slip.
Tops & Dresses
Please be careful of makeup rubbing off on the garment.
All jewelry is final sale.
Beauty & Home
All beauty and home items are not returnable.
A small number of items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit. (i.e. All jewelry)
Also any item that is purchased for a discount of 40% or more is considered final sale- this includes coupon codes and sale items.